Documentation

Below you will find the documentation for the app and system. Please click on the relevant topic to find the description below.

Create / Change / Delete client information

To add a new client in mobile devices:

  1. Log in to MERIDIQ App
  2. click clients on the home screen or in the side bar menu
  3. click the circular button on the down right corner
  4. enter in all relevant information and press the top right check mark to save

To edit client information in mobile devices:

  1. Log in to MERIDIQ App
  2. click clients on the home screen or in the side bar menu
  3. search or scroll to find the client you want to edit and click on the name
  4. click on edit, top right corner
  5. edit all relevant information and press the top right check mark to save

To delete a client in mobile devices:

  1. Log in to MERIDIQ App
  2. click clients on the home screen or in the side bar menu
  3. search on the top search bar or scroll to find the client you want to edit and click on the name
  4. click on edit, top right corner
  5. click delete and confirm with clicking yes
Registration Portal

The registration portal is a static URL which you can send to your clients to register from their own device before a treatment. The registration portal can also be used in the clinic for the patient to self-register.

To add a new client using registration portal:

  1. click on the registration portal on the app, or use the URL
  2. choose the professional the client is undergoing the treatment for (this will give access to this user if not admin). If the client is not sure then use the "don´t know" option
  3. click next and fill in all relevant information
  4. if health questionnaire and/or aesthetic interest is not mandatory, this will not display as next*
  5. click save

*In settings you can choose if clients will have to fill in the health questionnaire and/or asthetic interest. This can also be added later in the client record. See more information in the section for Settings.

Create / Change / Delete user information

To add a new user in mobile devices:

  1. Log in to MERIDIQ App
  2. click company settings on the home screen or in the side bar menu
  3. click New user
  4. enter in all relevant information and press the top right check mark to save

Please note the User Role should be carefully selected as this decides the access level to the system. Administrators will be able to access all client data.

To edit user information in mobile devices:

  1. Log in to MERIDIQ App
  2. click company settings on the home screen or in the side bar menu
  3. scroll to find the user you want to edit and click on the name
  4. edit all relevant information and press the top right check mark to save

To delete a user in mobile devices:

  1. Log in to MERIDIQ App
  2. click company settings on the home screen or in the side bar menu
  3. scroll to find the user you want to edit and click on the name
  4. click delete and confirm with clicking yes
Admin / User restrictions and client access

There are three different access levels in the MERIDIQ system. Each level down will restrict access to settings and patient/record visibility.

Super-admin

  • This is the e-mail and user that has ownership of the account and controls the subscription levels
  • This user has full access and can change all settings in the system
  • This user cannot be deleted

Admin

  • This user has full access and can change all settings in the system, except changing subscription levels
  • This user can be changed and deleted by the super-admin

User

  • This user has limited access to settings
  • This user can be changed and deleted by admins and the super-admin

To change client access for users:

  1. Log in to MERIDIQ App
  2. click client access on the home screen or in the side bar menu
  3. scroll and/or click on the user to change access for
  4. use the toggle boxes to change if the user can access this patient record. Note that giving "full access" will grant the user to see all patient records

 

Create / Delete templates

Templates are used for documentation of treatment areas for the patient. In the system there are already a few default templates to use "out of the box": Women/Man face, Women/Man body front, Women/Man body back.

However you can also upload your own templates that can be easily accessed when documenting a treatment.

To add a new template:

  1. Log in to MERIDIQ App
  2. click templates on the side bar menu
  3. click the circular button on the down right corner
  4. click anywhere on the grey area to either upload a file or take a photo
  5. enter the name of your new template and click the top right check mark to save

Your template is now ready to be used when making a client treatment

Not that you cannot delete the original templates. However, if you wish to delete a template you have created, click on the template and click delete on the bottom part. Confirm with yes.

Create / Change / Delete / Making patient treatments

To document and save a procedure for your patients/clients, you will have to create a treatment first. Once the treatment has been set up this can be applied when making a procedure.

To add a new treatment:

  1. Log in to MERIDIQ App
  2. click treatments on the home screen or in the side bar menu
  3. click the circular button on the down right corner
  4. enter in all relevant information and press the top right check mark to save

Please note that you cannot delete a treatment when this has been saved, as clients can have undergone this procedure. You can, however, inactivate the treatment so it is not accessible in the procedure menu.

  1. click treatments on the home screen
  2. scroll to find the treatment you wish to inactivate
  3. click on the "snooze" button on the top right corner in the app or the trashcan symbol on the browser version. Click yes.
  4. to activate find the treatment again and click the snooze button or the trashcan symbol with the arrow.

Note that you can filter to see all, active, or inactive treatments.

To make a patient treatment:

  1. Log in to MERIDIQ App
  2. click clients on the home screen or in the side bar menu
  3. search or scroll to find the client you want to access and click on the name
  4. click on the middle tab and then new procedure
  5. choose the treatment you wish to perform, and note the price will automatically appear. If you wish to change the price for this specific procedure you can do this here
  6. Enter date, and notes on the procedure
  7. Click the arrow on the top right corner

You have now entered the image editor, where you can in detail document the patient with pictures or using a template. Below are the different options and tools:

Adding picture of client:

You can choose to use a template, or take a photo/upload a picture of your patient to use in the procedure. Use the top left drop down menu to choose your template. The icons on the top right will give you a choice to upload or take an image.

Drawing procedure details:

You can now choose to draw details on the picture to show for instance, where you have made a treatment. This is done by using the pen on the bottom tool bar section. To undo any drawings, simply click the circular arrow button on the bottom left to revert the last drawing.

Adding images:

By using the plus "+" and trashcan symbol you can add pictures or delete pictures for the same procedure:

Adding notes:

You can at any time add or change notes to each picture by clicking the paper symbol.

Once you are happy with the treatment information and drawings, save the procedure by clicking the check mark on the top left corner.

Create / Change / Delete / Signature for Letters of Consents

To follow local law and guidelines, clinics can use letters of consents for the client procedures. MERIDIQ has this function installed, to let patients sign this on the mobile or browser version. MERIDIQ comes with a generic letter of consent, however as this might not be applicable to your area, you can also add your own.

If you still wish to use paper consent forms, this can also be uploaded by file or taken as an image from your mobile. This way you can store this sensitive information on the client record file, for easy access at any time before making treatments.

To add a new Letter of Consent:

  1. Log in to MERIDIQ App
  2. click letters of consents on the home screen or in the side bar menu
  3. click the circular button on the down right corner
  4. enter in all relevant information and press the top right check mark to save

Please note that you cannot delete a letter of consent when this has been saved, as clients can have signed this already. You can, however, inactivate the treatment so it is not accessible to choose for a client.

  1. click letters of consents on the home screen
  2. scroll to find the letter you wish to inactivate
  3. click on the "snooze" button on the top right corner in the app or the trashcan symbol on the browser version. Click yes.
  4. to activate find the letter again and click the snooze button or the trashcan symbol with the arrow.

Note that you can filter to see all, active, or inactive treatments.

To make a patient sign a Letter of Consent:

  1. Log in to MERIDIQ App
  2. click clients on the home screen or in the side bar menu
  3. search or scroll to find the client you want to access and click on the name
  4. click on the first tab and then add letter of consent
  5. choose the LoC from the dropdown menu you wish for the client to sign
  6. ask the client and check the box if you are allowed to publish the images for "before/after" use
  7. if you have a document you wish to upload or want to take a photo of another letter, you can do this here. Please note the patient/client still will have to sign this in the app
  8. ask client to read the consent letter, if not done so already and click sign button, to sign the above on the screen or with the pointer

 

Settings & Company Settings

Company Settings:

Under company settings you can change the information of the company, as well as add/change user settings. Only admins and super-admin can see and change this information.

Settings:

Under settings there are three options:

  • Health Questionnaire - this toggle will decide if a questionnaire will be visible for clients to fill in during the registration process from the registration portal
  • Aesthetic Interest - this toggle will decide if a questionnaire will be visible for clients to fill in during the registration process from the registration portal
  • Currency - this drop down menu will let you set the default currency of the company. You can override the currency when you make a new procedure if needed

As a super-admin you will also be able to see the section regarding your subscription:

  • Information regarding the current subscription
  • An option to upgrade the subscription. This button will let you upgrade to another plan if needed, please note that you will not be able to downgrade to a lower plan.
  • An option to cancel the subscription. Once you have cancelled your subscription, your account will still be accessible as a super-admin, but in read only mode. To reactivate the account, you will need to contact support.

Frequently Asked Questions

Below you will find answers to the most common questions we receive. If you cannot find the answer to your questions, please send us your question in the form on the bottom of this page

Can I export all clients records at one?

Answer:

No, there is no option to export all patient/client data at once. This is limited to keep the patient data secure, and therefore you can only export one clients file at once. In addition to this you must have access to the client in order to use the export function.

Can I use more than one device per user?

Answer:

Yes, you can login from any type of device, tablet, mobile or browser. However it is only possible to use one device at the time per user. If you login from another device, this will automatically end the session on the first device for the same user.

Can I integrate MERIDIQ to my booking system?

Answer:

No, there is no support for booking system integrations. The reason is that the integration will be quite costly since it need to be tailor-made for your booking system. We focus on simplicity, security and keeping the system at a low price.

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